Shipping Policy

At Port Vale FC, we're committed to providing a seamless and enjoyable shopping experience. Please read the information below regarding delivery services, shipping charges, processing times and international orders.

United Kingdom

Shipping rates for UK orders are calculated at checkout based on the size, weight and destination of your order.

Available delivery services include:

• DPD UK Next Day
• DPD UK Two Day
• Royal Mail Tracked 24®
• Royal Mail Tracked 24® with Signature
• Royal Mail Tracked 48® with Signature

Delivery times and available services may vary depending on the items ordered and delivery location.

Tracking information will be provided once your order has been dispatched.

Isle of Man

Cost: £5.00
Delivery Time: 3–5 business days
Tracking: Provided

Channel Islands

(Guernsey & Jersey)

Cost: £10.00
Delivery Time: 3–5 business days
Tracking: Provided

European Union

(Including all EU member states)

Cost: £20.00
Delivery Time: 5–8 business days
Tracking: Provided

Duties, taxes and import fees are included in the shipping cost.

United States

Cost: £25.00
Delivery Time: 3–17 business days
Tracking: Provided

Duties, taxes and import fees are included in the shipping cost.

International

(Including Australia, Canada, United Arab Emirates and selected international destinations)

Cost: £30.00
Delivery Time: 5–8 business days
Tracking: Provided

Duties, taxes and import fees are included in the shipping cost.

Rest of World (ROW)

For destinations not covered by the shipping zones above.

Cost: £25.00
Delivery Time: 10–60 business days
Tracking: Provided where available

Duties, taxes and import fees are included in the shipping cost.

Order Processing

• Orders are typically processed within 1–3 business days.
• During peak periods, including kit launches, special promotions, Christmas and major club events, processing times may be extended.
• Orders placed on weekends or bank holidays will be processed on the next working day.
• Delivery times are estimates and may be affected by carrier delays, customs clearance procedures, adverse weather conditions or other circumstances outside of our control.

Pre-Orders

Where an item is offered on pre-order:

• Payment will be taken in full at the time of purchase.
• Orders containing pre-order products may be held until all items are available for dispatch.
• Estimated dispatch dates displayed on product pages are subject to change.
• Supporters will be notified of any significant delays where possible.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details where available.

International Orders

Port Vale FC ships internationally from the United Kingdom.

For all destinations we currently ship to, applicable duties, import taxes, VAT and customs charges are included within the shipping costs paid at checkout.

Customers should not ordinarily be required to pay additional customs or import charges upon delivery. However, local customs authorities may occasionally carry out inspections or apply charges outside of our control. If this occurs, please contact Port Vale Store before making any payment so that we can investigate with the relevant delivery partner.

Port Vale FC cannot accept responsibility for delays caused by customs clearance procedures, import inspections, local courier operations or other regulatory requirements imposed by the destination country.

Shipping Restrictions

• We currently do not ship to PO Boxes or military addresses.
• Certain products may be restricted from delivery to specific countries due to local laws, regulations or carrier restrictions.
• Port Vale FC reserves the right to refuse shipment to any destination where delivery is not possible or commercially viable.

Lost, Delayed or Damaged Items

If your order is lost, significantly delayed or arrives damaged, please contact us within 14 days of the estimated delivery date.

Email: shop@port-vale.co.uk
Telephone: 01782 655821

We will work with the relevant delivery carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with applicable consumer legislation.

Address Information and Customer Responsibility

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete, including the recipient's name, address, postcode and contact details.

Port Vale FC cannot be held responsible for delays, failed deliveries, losses or additional charges resulting from incorrect, incomplete or inaccurate delivery information supplied by the customer.

Where an order is returned to us due to an incorrect address, refusal of delivery, non-collection from a designated collection point, or any other issue attributable to the recipient, the customer may be required to pay any additional shipping costs before the order can be resent.

If a refund is requested for an order that has been returned to us for any of the reasons outlined above, the original shipping charge and any costs incurred by Port Vale FC in recovering the parcel may be deducted from any refund where permitted by law.

Returns and Refunds

For information regarding returns, exchanges and refunds, please refer to our Returns and Refunds Policy.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

Port Vale Store
Vale Park
Hamil Road
Burslem
Stoke-on-Trent
Staffordshire
ST6 1AW

Email: shop@port-vale.co.uk
Telephone: 01782 655821

Legal Compliance

By placing an order with Port Vale FC, you agree to comply with all applicable laws and regulations of the destination country. The recipient is considered the importer of record and is responsible for complying with all local laws, customs requirements and import regulations.