Shipping policy

We’re committed to providing a seamless and enjoyable shopping experience. Below are the details of our shipping options and policies:

UK Standard Delivery:

• Cost: £5
• Delivery Time: 3-5 business days
• Tracking: Provided

European Delivery:

• Cost: £15
• Delivery Time: 7-10 business days
• Tracking: Provided

Worldwide Delivery:

• Cost: £20
• Delivery Time: 10-15 business days
• Tracking: Provided

Order Processing

Orders are processed and shipped Monday through Friday, excluding public holidays.

Please allow 1-2 business days for order processing before shipment.

Shipping Confirmation

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Customs and Import Duties

International customers (outside the UK) are responsible for any customs duties or import taxes that may apply.

Shipping Restrictions

We currently do not ship to PO boxes or military addresses.

Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us at shop@port-vale.co.uk or call us at 01782 655821 within 14 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and provide a replacement or refund.

Address Information

Please ensure that your shipping address is correct at the time of purchase. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. In such cases, any reshipment costs will be the customer’s responsibility.

Returns and Refunds

For information about our return and refund policy, please visit our Returns and Refunds page.

Contact Us

If you have any questions or concerns regarding your shipment, please contact us at shop@port-vale.co.uk or call us at 01782 655821

Legal Compliance

This shipping policy complies with all relevant consumer protection and e-commerce laws. For further details, please refer to our Terms and Conditions.